Quantum Metric?...

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We are the silent engine that powers the delightful customer experience for your sister brand IKANO.

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We are used by your Product, Analytics and Design peers at Walmart, Home Depot, Target, eBay, Nike, Adidas and many leading retailers.

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We won Google Cloud’s Partner of the Year - which is why some people call us ‘Google on Steroids’...

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Okay great, but what do you actually do? 

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We provide a lightweight "tag" that you simply add to your website or mobile app. Once in place, we begin to capture and analyze how millions of your customers interact with your digital experiences – every click, scroll, tap, and form submission.

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Think of it like this: We provide a deep, real-time understanding of what happens on your Product Display Pages, during checkout, within navigation, and across every part of the online journey. We don't just tell you what happened, but we pinpoint why customers are struggling or becoming frustrated.

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Is it a technical glitch, like a page failing to load? Or is it a user experience "friction," such as a button that's hard to find or too small? Our powerful AI instantly identifies these issues. More importantly, it tells you how many customers are impacted, how much money is being lost due to these problems, and provides clear insights on how to resolve them.

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Our real-time insights are designed to be actionable for everyone focused on the customer: from Product & Experience Design and E-commerce optimizing user flows, to Analytics and Marketing understanding campaign performance, to Customer Service proactively resolving issues, and even Operations and Executive teams driving strategic decisions based on quantifiable impact.

 

We help every team align on creating truly seamless and valuable digital experiences.

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